Returns & Exchanges

The refund is possible within 14 days after the purchase in the offline store or within 7 days* after receiving the product from the online store.

The product must retain its original appearance, factory labels, seals and labels.

If You are in Russia:

1. Contact us in any convenient way
2. Fill in the application form. Select the payment methods which the order was paid with
3. The courier will come to pick up the package on a pre-coordinated weekday from 10:00 to 18:00
4. As soon as we approve refund, we will send your money to your card or Bank account within 30 working days. You must fill in the full payment details in the refund application. Please note that the refund depends on the processing speed of the transaction in your bank. Cash refund is possible only if you paid cash on delivery (by courier in Moscow, within MKAD)
5. The refund is made excluding the delivery costs.

For foreign customers:

1. Contact us in any convenient way
2. Send your parcel at your expense to the address: Moscow, Gerasima Kurina street 10k2, Studio 114
3. As soon as we approve refund, we will send your money to your card or Bank account within 30 working days. You must fill in the full payment details in the refund application. Please note that the refund depends on the processing speed of the transaction in your bank. Cash refund is not possible
4. The refund is made excluding the delivery costs

If You bought the product in the official boutique Aim Factory in Moscow:

1. Contact the store or showroom where you made your purchase.
2. You will need a passport and a sales receipt to make a refund. In case of non-cash payment, it is also necessary to have a Bank card you paid for your purchase with.
3. Fill in the refund or exchange application.
4. As soon as we approve refund, we will return the funds the same way as you paid. In case of non-cash payment, the funds will be returned within 30 working days. Please note that the refund depends on the processing speed of the transaction in your bank.

If You have any questions, please contact us by phone: +7(929) 561-15-27

Thank you!

* According to item 21 of the Order of the Government of the Russian Federation of 27.09.2007 N 612 «About the approval of Rules of sale of goods by remote way»